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Privacy Policy

Effective date: 06.01.2025
This Privacy Policy explains how Glock Store Uk (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use glockstore.uk (the “Site”) and our services.

If you have questions, contact us at info@glockstore.uk.

1) Who We Are (Controller)

Controller: Glock Store Uk
Registered address: London Ltd, 21-23 Cherry Tree Rise, Buckhurst Hill, Essex, IG9 6ET
Email: info@glockstore.uk

If you are in the UK or EEA, “controller” means we decide how and why your personal data is processed.

2) Personal Data We Collect

We may collect the following categories of personal data:

A. Information you provide

  • Identity and contact details (name, billing/shipping address, email, phone)

  • Account information (username, password) if you create an account

  • Order information (items purchased, delivery instructions)

  • Communications (messages to customer support, reviews, survey responses)

B. Information collected automatically

  • Device and usage data (IP address, browser type, pages viewed, timestamps)

  • Cookies and similar technologies (see Cookies section)

C. Information from third parties

  • Payment confirmation from payment providers (we do not store full card details)

  • Delivery updates from couriers/shipping providers

  • Fraud prevention signals from security tools (where used)

3) How We Use Your Data

We use personal data to:

  • process and deliver orders

  • manage accounts and provide customer support

  • send transactional messages (order confirmations, delivery updates)

  • prevent fraud and protect our services

  • improve the Site, products, and user experience

  • comply with legal and tax obligations

  • send marketing (only where permitted and with opt-out options)

4) Legal Bases for Processing (UK GDPR)

We rely on one or more of these legal bases:

  • Contract: to process purchases and provide services you request

  • Legal obligation: to meet regulatory, tax, or reporting duties

  • Legitimate interests: to secure our Site, prevent fraud, improve services, and communicate operational updates (balanced against your rights)

  • Consent: for certain cookies and marketing where required (you can withdraw consent)

5) Marketing Communications

If you opt in (or where permitted by law), we may send marketing emails or SMS. You can opt out at any time by:

  • using the unsubscribe link in emails

  • contacting us at info@glockstore.uk

We do not sell your personal data to third parties for their own marketing.

6) Who We Share Data With

We may share your data with trusted service providers, including:

  • payment processors (to take payment and manage fraud checks)

  • shipping and logistics providers (to deliver your order)

  • IT, hosting, analytics, and security providers

  • customer support tools (if used)

  • professional advisers (accountants, legal advisers) where needed

  • authorities or regulators where required by law

Service providers are required to protect your data and use it only for the services they provide to us.

7) International Data Transfers

If we transfer personal data outside the UK/EEA, we will use appropriate safeguards such as:

  • UK International Data Transfer Agreement (IDTA) or Addendum

  • standard contractual clauses (SCCs) where applicable

  • transfers to countries deemed adequate by the UK (where applicable)

8) Data Retention

We keep personal data only as long as necessary for the purposes described, including:

  • as needed to fulfill orders and provide support

  • to comply with legal, accounting, and tax requirements

  • to resolve disputes and enforce agreements

Retention periods vary depending on the type of data and legal requirements.

9) Your Rights (UK/EEA)

Depending on your location, you may have rights to:

  • access your personal data

  • correct inaccurate data

  • request deletion (where applicable)

  • restrict or object to processing

  • data portability

  • withdraw consent (where processing is based on consent)

  • complain to a regulator

UK regulator: Information Commissioner’s Office (ICO).
You can contact us first at info@glockstore.uk and we will try to resolve your concern.

10) Cookies and Similar Technologies

We use cookies and similar technologies to:

  • enable core site functions (e.g., cart, checkout)

  • remember preferences

  • understand site performance and improve user experience

  • support marketing where enabled

You can manage cookies through:

  • our cookie banner/preferences tool (if available)

  • your browser settings

Cookie categories (example):

  • Strictly necessary

  • Performance/analytics

  • Functional

  • Marketing

11) Security

We use reasonable technical and organisational measures to protect personal data, such as:

  • encryption in transit (HTTPS)

  • access controls and limited permissions

  • monitoring for suspicious activity

No system is 100% secure. If you believe your account has been compromised, contact info@glockstore.uk immediately.

12) Children’s Privacy

Our Site is not intended for children under 18 and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact info@glockstore.uk.

13) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

14) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Effective date.”

15) Contact Us

For privacy questions or requests:

  • Email: info@glockstore.uk

  • Address: London Ltd, 21-23 Cherry Tree Rise, Buckhurst Hill, Essex, IG9 6ET