Shipping & Delivery

Shipping & Delivery (UK & International)

Delivery Areas

We deliver to:

United Kingdom (England, Scotland, Wales, Northern Ireland)
International destinations (selected countries)

If your country is not listed at checkout, contact us at info@glockstore.uk and we will confirm availability.

Order Processing & Dispatch

Orders are processed Monday–Friday (excluding UK bank holidays).
Orders placed before 3:00pm are usually dispatched the same working day.
Orders placed after the cut-off time, on weekends, or on bank holidays are processed the next working day.

During peak periods, processing times may be slightly longer.

UK Delivery Options & Times (Estimated)

Estimated delivery times begin once your order is dispatched:

Standard Delivery: 2 – 4 working days
Express Delivery: 1 – 2 working days
Next Working Day (where available): order by 3:00 pm

International Delivery Options & Times (Estimated)

International delivery times vary by destination and service selected:

International Standard: 4 – 7 working days
International Express: 2–5 working days

Times are estimates and can be affected by customs processing, local courier delays, weather, and peak seasons.

Tracking

Where tracking is available, you’ll receive an email once dispatched with:

tracking number
courier name
tracking link

Some low-cost services may provide limited tracking.

Customs, Duties & Taxes (International)

International orders may be subject to import duties, taxes, and customs fees in the destination country. These charges:

are set by local authorities
are not included in our prices unless stated otherwise
are the customer’s responsibility

Customs may request additional information before release. Delays caused by customs are outside our control.

Delivery Attempts & Collection

If you miss delivery, the courier may:

attempt redelivery
leave your parcel with a neighbour (where permitted)
deliver to a local pickup point

Please follow the courier instructions shown in tracking updates.

Undeliverable / Returned to Sender

If a parcel is returned due to:

incorrect/incomplete address
failure to collect from a pickup point
refusal to pay customs charges (international)

we can resend the parcel (additional shipping charges may apply) or refund the order excluding initial shipping fees.

Address Accuracy

Please double-check your delivery address before ordering. Once an order is dispatched, address changes may not be possible.

If you spot an error, contact info@glockstore.uk immediately with your order number.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

contact us within 48 hours of delivery
include your order number and photos (if applicable)

We will investigate and resolve the issue with a replacement, resend, or refund where appropriate.